Go the Extra Mile for Customers
As you take a look at how your business is doing, do you feel good about the job you are doing serving customers?
It is key to remember that customers oftentimes have choices when it comes to the brands they turn to.
As a result, going that extra mile for your customers can make a world of difference.
That said is there more you can be doing for your clientele?
Don’t Lose Business When You Could Have Done More
In doing all you can to keep the bulk of your customers, keep the following in mind:
1. Customer service is a priority – Even if you have the best products and/or services, do not stop there. The level of customer service you provide can’t be taken for granted. So, review your service initiatives to see if there is more you need to do. Also reach out to your customers in whatever means necessary. Learn from them if there is more they want out of you and your business.
2. How good are your products? – Having top-notch products is also something of great importance to your business success. With that thought in mind, review the kinds of products you put forth to customers. For instance, do you operate a day spa or salon? If so, you want products that customers will find inviting. So, having the best in electric massage tables can give you a leg up on the competition. Ask your customers what they like in your products and any dislikes they may have. It also helps to stay up to speed on your product line. You can do this by going online, attending a few trade shows during the year in your industry and more. Be tuned in to what your products say about your business. When you have products many customers want, you should be able to keep many of those people coming back for more.
3. Hiring the best workers – Unless you are the lone employee in your company, who you hire makes a difference. With that thought in mind, have you been doing a good job of bringing in the right people? While you might have the occasional bad hire or two, do not make a habit out of it. Too many bad hires can doom your business as time goes by. Take time on background searches and more to put the right people in the right positions.
4. Put yourself in the shoes of your customers – It never hurts to put yourself in the shoes of your customers. That said how do you like to be treated when you in fact are a customer somewhere? By feeling what other customers may feel, you are in a better position to serve your clients. Also make it a point to thank them on a regular basis. Many of them likely have options in who they do business with. As such, you want to show them the level of appreciation you have for their decision to shop with you.
In going that extra mile for your customers, it could keep you in business for many years to come.